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Cookie upon arrival was a unexpected but very touch . Taste good too !

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Made very welcome - never been greeted with a hot cookie before! Lovely! Excellent hotel. Room was cold and despite switching on air con and selecting 28 degrees (the highest possible) it just blew out cool air. Otherwise, an excellent stay. Well situated hotel - close to Covent Garden and tube.

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Clean and very comfortable. Room was really quiet. Staff friendly and helpful. Ideal for getting to West End for theatres or shopping and only one stop away from St Pancras for the home journey by train.

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Except the management and one of the bar staff nobody else was capable of saying 'hello'. Unfriendly dining room staff. Not too sure how many staff in this hotel have a good level of English. Great location, everything on the doorstep. This is a hotel to use as a base to visit London and is fine as long as you do not need to deal with the staff.

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The Staff are friendly and the hotel evening meal for the shows was excellent. The hotel is close to Tube Stations, Oxford Street, Covent Garden, British Museum, and Theatre Land.

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I stayed in Guest Room on the 4th floor. It was very spacious and very clean. I wanted for nothing. There was no view as it was looking out into an internal square. But I don't mind this as you know it is quiet and don't have the traffic noise, but still get light. Great room. The staff are so friendly and I have also found this to be so with Hilton hotels, they always seem to go that extra mile and are always smiling. Great hotel. You come out of Holborn station and it is a 5 minute walk from there. You are within a 15 minute slow walk of most places on the west end including the theatres.

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Very clean and well run, only a 15 minute walk into the west end. The room we stayed in was spacious and stocked with a fridge which came in useful over the weekend.

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Friendly staff at front desk. prompt repair of Aircon